Refund Policy

Hugsees.com reserves the right to refuse refund requests that do not meet the conditions stated in this policy. We are not responsible for items lost or damaged during return shipping if sent without following our official return instructions.

This policy is subject to change without prior notice. Any updates will be posted on this page with the updated effective date.

1. General Policy

At Hugsees.com, we want you to be happy with your purchase. If you receive a defective, damaged, or incorrect item, you may request a refund or exchange within [X days] from the date of delivery, subject to the conditions below.

2. Eligibility for Refunds

Refunds or exchanges may be granted if:

• The item is defective or damaged upon receipt

• The wrong item was sent

• The product is unused, in its original packaging, and with proof of purchase

3. Non-Refundable Items

We cannot process refunds for:

• Items damaged due to misuse, neglect, or improper handling

• Clearance or sale items marked “final sale”

• Items returned without original packaging or proof of purchase

4. Refund Process

1. Contact us at [Insert email] within the refund period, stating your order number and reason for the request.

2. Provide photos of the product showing the defect or damage.

3. Wait for confirmation and return instructions from our customer service team.

4. Once we receive and inspect the returned item, we will process your refund or replacement.

5. Refund Method

Refunds will be issued using the same payment method used for the purchase. Processing time may vary depending on your bank or payment provider.

6. Shipping Costs for Returns

• If the refund is due to our error (defective, damaged, or wrong item), we will cover the return shipping costs.

• For other reasons (e.g., change of mind), return shipping costs will be shouldered by the customer.